{"id":10291,"date":"2026-03-11T11:14:10","date_gmt":"2026-03-11T04:14:10","guid":{"rendered":"https:\/\/apartment.horga.co\/?page_id=10291"},"modified":"2026-03-23T13:16:24","modified_gmt":"2026-03-23T06:16:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/apartment.horga.co\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tHorga Apartment Management System<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Who is HORGANICE suitable for? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tIf you operate a dormitory, apartment, mansion, room rental, retail rental, or any daily or monthly rental business of any size\u2014whether small, medium, or large\u2014you can start using the Horganice system immediately.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is the Horganice System? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe Horganice system is a platform that connects entrepreneurs (business owners) and tenants for faster communication. It helps manage dormitories and apartments more conveniently and efficiently, featuring an ultra-simple billing (invoicing) process that sends digital bills directly to tenants for immediate viewing.\n\nAdditionally, it offers a variety of useful features such as a digital announcement board, data analytics, profit statistics, and income\/expense tracking. These tools assist in professional planning and management, helping to establish business standards for sustainable and long-term growth.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can the Horganice system help? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe Horganice system is a modern solution designed for the digital age. It enhances management efficiency and ensures all data is organized systematically. With accurate data analytics and real-time activity notifications, business owners can easily monitor every movement within their business, track instant profit and loss, and identify issues quickly. Furthermore, Horganice offers numerous features that benefit entrepreneurs while providing seamless convenience for tenants.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What can the Horganice system do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe Horganice system offers standard core functions, including rent billing, lease agreement creation, and real-time room status tracking (vacant, reserved, or occupied). It handles receipt issuance, water and electricity meter recording, and dormitory announcements.\n\nThe system is fully equipped with advanced features such as staff permission management, income and expense tracking, and comprehensive profit\/loss analytics with visual graphs. Real-time notifications keep you updated on every movement within your business.\n\nBeyond management tools, Horganice provides essential conveniences for tenants, allowing them to view bills instantly and stay updated with dormitory news. Additionally, the system includes interactive activities for tenants to participate in and enjoy.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How is Horganice different from other systems? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tHorganice is a cloud-based system that allows you to access your data anytime, anywhere, using any device\u2014whether it\u2019s a smartphone, computer, or tablet. It effectively reduces operational costs while enhancing business potential and establishing professional standards. This efficiency allows owners to transition into a \"passive income\" (Seua Non Gin) management style with ease.\n\nWith Horganice, you are no longer tied to a desk. As long as you have an internet connection, you can manage your business from anywhere\u2014whether you are traveling abroad, having dinner, hanging out with friends, or managing other ventures simultaneously.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How is the Horganice service priced? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe Horganice system offers a 30-day free trial to get you started. Subscription packages are available on both monthly and annual billing cycles, with each package offering different sets of features. You can select the package that best fits your business needs.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Why choose the Horganice system? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tHorganice is designed to significantly boost your operational efficiency. Built for the digital age, it ensures all documents are neatly organized and accessible whenever needed. Data transmission is lightning-fast\u2014no more waiting days for updates. With real-time tracking of cash flow and instant profit\/loss insights, you can identify business flaws early, allowing you to adapt quickly and build a competitive advantage.\n\nThe system simplifies complex procedures, making them straightforward and tailored to an entrepreneur's needs. Whether you manage one property or several, your data is updated in real-time. You are no longer tied to an office; you can manage your business from anywhere, at any time. Furthermore, Horganice reduces overhead costs for owners while providing tenants with instant access to important dormitory news and updates.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How secure is the data? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe Horganice system stores its database on Amazon Web Services (AWS), which adheres to world-class security standards. Accessing and viewing data requires a correct Username and Password. Information is only displayed upon successful authentication, ensuring that only the account owner or authorized entrepreneur has access to the sensitive business data.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I do if I forget my password? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tIf you forget your password, you can immediately click the \"Forgot Password\" button on the login page. The system will send an SMS to your registered mobile number, allowing you to reset your password instantly. Alternatively, you can contact our support team to have your password reset for you.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What is sending online bills to tenants? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe Horganice system operates in two parts:\n\nPart 1: The Owner\/Manager Side \u2013 Property owners manage all data via the website or the Horganice Owner app. Once rent billing (invoicing) or announcements are completed, they can be sent to tenants instantly.\n\nPart 2: The Tenant Side \u2013 Tenants use the Horganice app designed specifically for them. They can receive news and rent bills (invoices) immediately after the owner sends them.\n\nAdditionally, owners can add administrators or staff to manage tasks and set specific data access permissions for each user.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can users use the Horganice system without internet access? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe Horganice system requires an internet connection to function. Without internet, data will not update and notifications will not be sent. However, once a connection is established, all information and alerts will update immediately (similar to how Facebook or LINE operates).\n\nYou can access the Horganice system via Wi-Fi, 4G, 5G, or any other internet service.\n\nAs long as your mobile device or computer is connected to the internet, all notifications and data updates will remain current and happen in real-time as activities occur.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can dormitory owners with a small number of rooms use the Horganice system? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tYes, you can. The Horganice system has no minimum room requirement and no limit on the number of rooms. Whether you have only 1\u20132 rooms or a very large number, you can use the system immediately.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How does the Horganice service work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tHorganice offers service through monthly and annual subscription models. If users encounter any issues or have questions, our dedicated support team is available to provide consultations. Furthermore, we continuously develop and update the system to ensure the best experience and convenience for both property owners\/entrepreneurs and their tenants at all times.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can tenants pay directly through the application? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tCurrently, payments or rent collections cannot be processed directly through the application. Tenants are required to transfer funds via bank counters, ATMs, or Mobile Banking and then submit their proof of transfer (receipt\/slip) through the application.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Which packages allow for printing invoices? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tAll packages are capable of printing rent invoices and documents.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How should I purchase a package if I have multiple buildings? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tThe service fee is calculated per building (1 package \/ 1 building), available in both monthly and annual plans. If you own multiple buildings or blocks, you can choose different packages for each depending on your needs, as each package offers different features. You can view more details at: https:\/\/apartment.horga.co\/pricing\/<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I do if a tenant is unwilling to connect to the system? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tDormitory owners or administrators can manually enter the tenant's information into the system. Alternatively, you may offer promotions or attractive incentives to encourage and persuade them to participate in the digital system.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What information can tenants see in the application? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tTenants can view dormitory information, your designated bank account details for rent transfers, their monthly rent bills, and dormitory news. They can also send reports or requests to the management, receive parcel notifications, and view visual analytics of their own water and electricity consumption.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How do I generate electricity and water bills? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tOnce you have configured your utility rate settings, simply enter the current water and electricity meter readings. The system will automatically calculate the usage units and the total amount due based on your predefined settings.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can property owners and tenants communicate? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tProperty owners or administrators can communicate with tenants via the announcement board. You can choose to broadcast news to the entire building (all tenants) or send notifications to specific individuals (room by room).<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can the Horganice system print lease agreements? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\tYes, the Horganice system is capable of printing lease agreements.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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